Scenario For this scenario, please use Bob You are both working on project Kappa, an upgrade of your company’s  customer relationship management (CRM) syst

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Scenario For this scenario, please use Bob
You are both working on project Kappa, an upgrade of your company’s  customer relationship management (CRM) system. The project requirements  include adding a software module that allows the CRM to be accessed from  smartphones and wearables. Bob is responsible for implementing the  software module. Sue is tasked with verifying the security and data  integrity of the software module. Bob has completed his work, but Sue  has been unable to start her work because of commitments to other  projects. Bob has accused Sue of purposefully stalling the project and  wants to continue without Sue’s tests and verification, relying on the  security claims of the CRM vendor.
Bob and Sue agree to meet to discuss the issue. Bob and Sue have not  worked together previously but will be working on future projects  together.
From the perspective of the role you took in the scenario (Sue or  Bob), apply Blake and Mouton’s six conflict management strategies  (confrontation, compromise, smoothing, withdrawal, forcing, and  collaboration) to resolve the issue by examining the appropriateness of  each mode to resolve the conflict. Use the factors of relationship  importance and task importance in your analysis to provide a resolution  to the issue. Be creative in your interpretation of the scenario and  your analysis.
Assignment Requirements
Structure your paper using the following section headings:

Introduction
Confrontation
Smoothing
Forcing
Withdrawal
Collaborating
Recommendation

Describes six conflict resolution approaches.
● Applies six conflict resolution approaches to the scenario.
● Analyzes the relationship and task importance of six conflict resolution approaches.
● Recommends a conflict resolution approach. IT511 Unit 5 Assignment Rubric
Course: IT511 Information Systems Project Management

Criteria 1
Level III
55.2 points

Level II
46.92 points

Level I
38.64 points

Not Present
0 points

Criterion Score

Criteria 1: Conflict

Resolution

/ 55.2● Describes six
conflict resolution

approaches.

● Applies six conflict
resolution approaches

to the scenario.

● Analyzes the
relationship and task

importance of six

conflict resolution

approaches.

● Recommends a
conflict resolution

approach.

● Describes five of
the conflict resolution

approaches.

● Applies five of the
conflict resolution

approaches to the

scenario.

● Analyzes the
relationship and task

importance of five

conflict resolution

approaches.

Two of the following

are true:

● Describes five of
the conflict resolution

approaches.

● Applies five of the
conflict resolution

approaches to the

scenario.

● Analyzes the
relationship and task

importance of five

conflict resolution

approaches.

Does not meet any

criteria.

Criteria 2
Level III
4.8 points

Level II
4.08 points

Level I
3.36 points

Not Present
0 points

Criterion Score

Unit 5 Assignment Dropbox – IT511 Information Systems Project Management – Purdue Univer… https://purdueglobal.brightspace.com/d2l/lms/dropbox/user/folder_submit_files.d2l?db=10361…

1 of 2 12/3/2021, 6:52 PM

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Total / 60

Overall Score

Criteria 2
Level III
4.8 points

Level II
4.08 points

Level I
3.36 points

Not Present
0 points

Criterion Score

Criteria 2: APA

Style and Writing

Conventions

/ 4.8Meets all criteria:
● Applies current APA
style to in‐text

citations and

references, and

document formatting

if appropriate, with

minor to no errors

● Writing is focused,
concise, and organized

and articulates at a

college level, with

minor to no errors

● Uses resources from
reliable and/or

scholarly sources

Meets two criteria:

● Applies current APA
style to in‐text

citations and

references, and

document formatting

if appropriate, with

minor to no errors

● Writing is focused,
concise, and organized

and articulates at a

college level, with

minor to no errors

● Uses resources from
reliable and/or

scholarly sources

Meets one criterion:

● Applies current APA
style to in‐text

citations and

references, and

document formatting

if appropriate, with

minor to no errors

● Writing is focused,
concise, and organized

and articulates at a

college level, with

minor to no errors

● Uses resources from
reliable and/or

scholarly sources

Does not meet any

criteria.

Level III
51.01 points minimum

Level II
42.01 points minimum

Level I
1 point minimum

Not Present
0 points minimum

Unit 5 Assignment Dropbox – IT511 Information Systems Project Management – Purdue Univer… https://purdueglobal.brightspace.com/d2l/lms/dropbox/user/folder_submit_files.d2l?db=10361…

2 of 2 12/3/2021, 6:52 PM

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