IT Services Management Please go through the documents. Task 1: The reading for next week is until section 4.5.2 “Improve”, page 87 of the PDF version of

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Please go through the documents.

Task 1:

The reading for next week is until section 4.5.2 “Improve”, page 87 of the PDF version of the book “ITIL Foundation, ITIL 4 Edition published by Axelos”

· Know the 4 Dimensions Model

Take note of the highlighted text, sections and definitions

Submit 2 questions about the reading by 11:59 pm Monday night

 

Task 2:

Not to hand in – You should write it down and save it. You will need it later.

Take note of Figure 3.1

Think about the biggest project you worked on or biggest company you worked in and identify 1 example of each data point in that figure

Organizations

People

Information

Technology

Partners

Suppliers

Value Streams See Appendix A1. Think multiple roles working together to produce value

Processes Think Inputs to outputs

Political Factors

Economic Factors

Social Factors

Technological Factors

Legal Factors

Environmental Factors

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