Please go through the documents.
The reading for next week is until section 4.5.2 “Improve”, page 87 of the PDF version of the book “ITIL Foundation, ITIL 4 Edition published by Axelos”
· Know the 4 Dimensions Model
Take note of the highlighted text, sections and definitions
Submit 2 questions about the reading by 11:59 pm Monday night
Not to hand in – You should write it down and save it. You will need it later.
Take note of Figure 3.1
Think about the biggest project you worked on or biggest company you worked in and identify 1 example of each data point in that figure
Value Streams See Appendix A1. Think multiple roles working together to produce value
Processes Think Inputs to outputs