10 Pages Deadline 5 March ( Need In Budget ) attached Course: BUSI4302A – Management of Quality, Winter 2022 Project is worth 25% of final grade. Due

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Course: BUSI4302A – Management of Quality, Winter 2022

Project is worth 25% of final grade.

Due Date: All written reports are due at the beginning of class on March 15th.

Written report: A total of 8 to 10 pages, Times New Roman, font size of 12, APA style, double spaced. The total of 8 to 10 pages does not include the references, the cover page and table of contents. The report should include an introduction (highlighting the quality related issues/ areas of opportunities faced by the organization), body of paper with various relevant headings such as customer focus, workforce focus, process focus, and a section titled ‘conclusions and recommendations’. The conclusions and recommendations should be at least one page in length and must include as least two of your ideas with detailed explanations of what you think can be done to further improve the organization with regards to delivering a quality output. This report should answer the following questions: i) What is the mission/ role of the organization? ii) What are some of the issues/opportunities that it currently faces? iii) What can be done to improve the organization in delivery of a quality output?

Please e-mail me your topic by Monday, February 15th so that I can give the ok on the topic and more than one student should not be working on the same topic.

Examples of Topics:

American Society of Quality (one of the divisions)

Malcolm Baldrige Award

Overview/Analysis of an ISO standard e.g. ISO 9001, ISO/TS16949, ISO 13485, etc

Quality in a specific Manufacturing Organization

Quality in a specific area of the Health Care System

Quality in a specific area of our Education System

Quality in a specific department of the Government Sector

Quality in a not-for-profit organization

Canadian Awards for Business Excellence

Service Quality at a specific organization

The Deming Prize

The Shingo Institute

See below for rubric for the written report.

Rubric for Grading of the Written Report (total 25 points)


D (below 60)

C (60 – 69)

B (70-79)

A (80 and above)

Organization (2 points)

Writing lacks logical organization. It shows some coherence but ideas lack unity. Serious errors.

Writing is coherent and logically organized. Some points remain misplaced and stray from the topic.

Writing is coherent and logically organized with transitions used between ideas and paragraphs to create coherence.

Writing shows high degree of attention to logic of points. Unity leads the reader to the conclusion and stirs thought regarding the topic.

Content and Development (15 points)

Shows some thinking and reasoning but most ideas are underdeveloped and unoriginal.

Main points lack detailed development. Ideas are vague with little evidence of critical thinking.

Content indicates thinking and reasoning applied with original thought on a few ideas.

Main points are present with limited detail and development. Some critical thinking is present.

Content indicates original thinking and develops ideas with sufficient and firm evidence.

Main points developed with supporting details. Critical thinking is weaved into points

Clearly identifies the quality issues faced by the organization.

Content indicates synthesis of ideas, in- depth analysis and evidences original thought and support for the topic.

Main points well developed with high quality and quantity support. Reveals high degree of critical thinking.

Clearly identifies the quality issues faced by the organization along with relevant conclusions and recommendations.

Grammar and Mechanics (3 points)

Spelling, punctuation, and grammatical errors create distraction, making reading difficult; fragments, run-ons.

Most spelling, punctuation, and grammar correct allowing reader to progress though essay. Some errors remain.

Essay has few spelling, punctuation, and grammatical errors allowing reader to follow ideas clearly.

Essay is free of spelling, punctuation, and grammatical errors; absent of fragments, comma splices, run-ons.

Style (2 points)

Mostly in elementary form with little or no variety in sentence structure, diction, rhetorical devices or emphasis.

Usage of some variety in sentence patterns, diction, and rhetorical devices.

Tone is appropriate and rhetorical devices used to enhance content; sentence variety used effectively.

Shows outstanding style; rhetorical devices and tone used effectively; creative use of sentence structure and coordination.

Format (3 points)

Fails to follow format and assignment requirements; incorrect margins, spacing and indentation; neatness of essay needs attention. No cover page nor table of contents.

Meets format and assignment requirements; generally correct margins, spacing, and indentations; essay is neat but may have some assembly errors. Has a cover page and table of contents.

Meets format and assignment requirements; margins, spacing, and indentations are correct; essay is neat and correctly assembled. Has a cover page and table of contents. Proper referencing

Meets all assignment requirements and evidences attention to detail; all margins, spacing and indentations are correct; has a professional look. Has a cover page and table of contents. Proper referencing.

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